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Shipping and Returns

Shipping Policy

Cleaning Stuff is committed to providing you the very best combination of low shipping cost and fast delivery! Cleaning Stuff ships to anywhere in the Continental United States. Cleaning Stuff products “Shipping Cost” fall into one of two broad product categories:

1. Warehouse (WHSE), stocked in one of 24 regional US warehouses providing low everyday pricing, fast service and low “close to you” shipping cost. Warehouse orders totaling $1,000.00 ship FREE!

- OR -

2. Promotionally Priced Products shipping direct from one central location, (like the factory itself) where we’ve found the best combination of a low promotional price/service value for our customers. These Ship Codes include: DRCT, Specific Dollar Amount ie. $19.95, or FREE.

Each item listed on our website contains a Ship Code as outlined in below example:

Below is an explanation of each Ship Code. This information can also be found by viewing the Detail information on each product.

WHSE = Warehouse stocked products, Orders totaling $1,000 plus ship FREE, orders less than that will incur freight based on the lowest cost freight available from the closest warehouse to the customer. Orders placed by Noon for Warehouse Products (WHSE) will ship same day 98% of the time. All WHSE listed “Ship Code” products are included in this ship cost program, excludes all special promotionally priced products that ship from one central US location including; DRCT, $19.95(actual cost shown), and FREE Ship Coded products.

On Warehouse Product (WHSE) orders of $1,000 dollars or more, your freight is free (prepaid) except for Bleach and Ice Melt which will be charged back freight as F.O.B. CLEANING Stuff! CLEANING Stuff is not responsible for paying Common Carrier accessorial charges including inside delivery, residential delivery, lift gate, hazardous material, sort and segregate, cod fees, and construction site delivery. This applies to all orders.

Warehouse Product (WHSE) Orders less than $1,000 will have shipping charges added to your order.

Specific Dollar Amount ie: $19.95 = An actual dollar amount indicates a direct shipment with actual ship cost detailed in the Ship Code column on this promotionally priced product (Note: Will not count toward the WHSE $1,000 plus total). Shipping time averages 7 to 10 days.

FREE = Free shipping on this promotionally priced, direct shipped product (Note: Will not count toward the WHSE $1,000 plus total). Shipping time averages 7 to 10 days.

DRCT = Direct shipment from central location with freight terms explained in the product details area on this promotionally priced product (Note: Will not count toward the WHSE $1,000 plus total). Shipping time averages 7 to 10 days.

"NO UPS": Items described as "NO UPS" will incur the minimum freight charge on smaller orders. This cannot be calculated by our web site's normal shipping cost. Any additional charges will be calculated and the customer contacted to either accept the additional charges, cancel the order or add additional products to the order for a more acceptable shipping cost.

Terms of delivery: F.O.B. Shipping Point.

PLEASE NOTE: Cleaning Stuff is not responsible for paying Common Carrier accessorial charges including inside delivery, residential delivery, lift gate, hazardous material, sort and segregate, cod fees, construction site delivery or New York City delivery charges.

For expedited shipping options, please call CLEANING Stuff customer service for shipping information at 866-497-2056.

Damages/Shortages

CLEANING Stuff's responsibility ceases upon delivery to the transportation company. Instructions for claims are on the packing slip. Inspect your shipment before signing delivery receipt.

Split Shipments

Orders may require shipments from two or more locations arriving to you on different days. Cleaning Stuff works to ensure the lowest price point and best service level for you overall. Customer Service is available to answer any questions at toll free 866-497-2056.

Return Policy

All returns require a Return Authorization from CLEANING Stuff. Please call CLEANING Stuff customer service for a Return Authorization and shipping instructions. No returns will be authorized after 30 days past the invoice date. Returns within the 30 day limit will be assessed a 20% restocking fee. Returns are for replacement credit only. Returns should be in good condition and in their original carton to earn credit. Returns will be at the original purchase price less any restocking fee where all instructions are followed. For products ordered in error by the customer, the cost and responsibility to ship the product back to Cleaning Stuff shall be that of the customer. All Equipment Purchases, including Floor machines, extractors, vacuums are not returnable. Equipment purchases are covered by Manufacturer Warranties. Link Mfg Ramps are not returnable. The manufacturer does not accept returns. As a result ALL SALES ARE FINAL.